Under Accounts Tab
How Do I Open An Account?
It’s really easy to create an account, just click onto "Register /Login" and Click on "New Customer "enter your details. Please be aware that you can only use standard English characters to register.
Signing in to my account
Please click onto "Register/Login", under Returning Customer section, enter your email address and password you used when you opened your account and click ‘Login Button.
It’s easy to forget your password. If you can’t remember your password, click "Forgotten Password" and follow the instructions.
We will send you a link to reset your password, which will be sent to your registered email address.
To make your password more secure:
- Combine letters, numbers and symbols
- Use combinations or characters that aren’t in the dictionary
- Make it long. Next allows passwords to be 6-12 characters long, the longer the password, the more secure it will be
- Use words and phrases that are difficult for people to guess
- Avoid your name or birthday
- Don’t use sequences or repeated characters. For example ‘12345678’ or ‘qwerty’
Updating my details
Please click onto "Register/Login", under Returning Customer section, enter your email address and password you used when you opened your account and click ‘Login Button.
Click My account button. You can find Personal details button and Address button. You update those details on this place.
I have forgotten my password
Please click on to Login button. On the page you can find forgotten password link. using this link you can give email Reset password link sent to your email. You can reset via those submit
Updating my password
Please click onto "Register/Login", under Returning Customer section, enter your email address and password you used when you opened your account and click ‘Login Button.
Click My account button. You can find Personal details button and Address button. You update those details on this place.
Under Shipping Tab
Placing an order
You must have an account to place an order. If you're an existing customer, you can enter your registered email address and password to sign in before starting your order.
To place an order, simply click on an item, select the size and press ‘Add to Bag’. If you know the item number, you can enter this into the search box . You can also browse our categories using the drop down menus at the top of the page.
Once you’ve finished shopping, just select ‘Go to Checkout’ from your shopping bag.
If you don’t have an account, don’t worry – you can create one at the checkout or you can use Guest option check out:
Note It is always recommended to open account, by creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
You can then choose your method of payment and complete your order.
We will send an email confirmation to your registered email address once the order has gone through; this can take a few hours to arrive. Remember to check your junk and spam folder too!
We aren’t able to place an order over the phone for you, so if you experience any difficulties placing your order online, please contact us and we can guide you through the process.
Checking out
I can't check out
If you’re unable to continue to checkout, please check that there are no ‘Sold Out’ items in your shopping bag. Simply remove these before continuing to place your order. We’re really sorry, you can’t pre-order or reserve items at this time.
Changing my order
Can I change an order?
We process orders quickly so that your items arrive as soon as possible. This means we’re unable to change your order once you’ve placed it.
The only exception to this is if you want to cancel an item that is on delay. Please contact us and we can help you with this.
When you receive your order, please take a look at the items. If you still feel they aren’t suitable, just return them to us for a full refund using your preferred method. Please be aware postage must be paid by the sender and won’t be refunded by DecoLoral Decor Me.
Saving my shopping bag
You can save items in your basket using the save for later button. This feature is exclusive to full price items only. Save for later is not available during sale periods.
Promotion codes
From time to time, we send promotion codes to customers. To receive your discount, simply enter the code into the ‘Promotion Code’ box at the checkout. The code is made up of a mixture of letters and numbers.
If the promotion code isn’t working, please make sure it has been entered correctly. All promotion codes must be entered in capital letters exactly as they appear on your brochure, promotional card or email. The promotional discount will be applied immediately before payment is taken.
All conditions and expiry dates for any current promotions can be found in our "Terms and condition"
Delivery & shipping costs TAB
What countries do you deliver to?
We only deliver within the UAE.
What are the standard delivery charges in the UAE?
When you place your order, we'll let you know exactly how much the delivery charge will be (if applicable. Some orders are eligible for free delivery, if this is the case, the cost will appear as Nill
Can I get my order delivered to my office?
You most certainly can! We can deliver to any address of your choice, as long as it's within the UAE
Returns & Refunds TAB
What is your Exchange / Refund policy?
Please refer to our Refund and cancellation policy.Click here
Can I exchange an item
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
Do I pay for returns?
25 AED will be deducted from your refund for returning your goods.
Refunds Information
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund, after deducting the Package and delivery charges
Please allow 25 to 30 days for the refund plus the additional time in the table below (which varies by payment method).
Please allow 10 to 15 days for the refund plus the additional time in the table below (which varies by payment method).
Payment Method - Timescales for a Refund
- Credit/Debit card - 7 to 15 working days
- Paypal - 7 to 15 working days
- Apple Pay - 7 to 15 working days
- Cash on Delivery - 25 to 30 working days
You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.
